Deliveries & FAQ's

Crystals:

These individual pieces are genuine crystals, hand cut and polished, so crystal may vary in size, shape, colour, patterns and shade to their pictures on this website. 


Delivery 

FIRENZA aims to ship items within 5-7 working days upon receipt of payment. Seasonal periods may take longer and so may larger bespoke designs. 


FIRENZA is not responsible or liable if customers have provided an incorrect address and not informed FIRENZA of address change. 


Returns and Refunds Policy 


If you are not happy with your product, please contact us within 7 days of receiving your item to arrange a refund. We will send you the postal address to return your item to. We recommend you use recorded/ tracked delivery as FIRENZA will not be held responsible for any missing postal items. You will have 7 days to return your item once making your refund claim In order for it to be refunded.

• All items must be returned unused, unworn.  

• Any items received back in a unsaleable condition will be returned back to you minus the refund.  

• Refunds are processed once the item has been returned to sender and will take 5-7 working days.  

• Please note that we can only refund back to the original payment method.